Question 1

What is SendSathi?

Accepted Answer

SendSathi is a secure cross-border payment app that allows you to send and receive money globally with near-zero fees and instant processing. You can receive payments through a EUR virtual account and cash out in 13+ supported countries — with more corridors being added regularly.

Question 2

How do I create a SendSathi account?

Accepted Answer

Simply download the app and sign up using your email. Set your PIN and choose a unique username — and you're ready to go!

Security first: Only you control your account and funds. Not even SendSathi can access or move your money. Always protect your account by using a strong PIN and keeping your login details confidential.

Question 3

How do I add or withdraw funds?

Accepted Answer

We partner with trusted global payment providers to ensure secure and seamless transactions. After completing a quick KYC verification, you can:
 • Add funds using your bank account or card
 • Withdraw funds to your bank account using the same secure channels

Question 4

Is SendSathi available on both Android and iOS?

Accepted Answer

Yes. SendSathi is available on Google Play and the Apple App Store.

Note: A web version is not available at this time.

Question 5

Are there any fees?

Accepted Answer

Sending and receiving money through SendSathi is currently free.

Question 6

Can I change my username?

Accepted Answer

No. Your username is unique and serves as one of the key identifiers for your profile, so it cannot be changed once created.

Question 7

Is SendSathi regulated?

Accepted Answer

SendSathi is fully compliant with EU financial standards and partners only with licensed providers.

Question 8

How does SendSathi keep my information safe?

Accepted Answer

SendSathi is secure and compliant with EU-regulated end-to-end encryption to keep you money and data safe.

Question 9

How long does it take for money to arrive to my designated country?

Accepted Answer

Your funds will arrive anywhere faster than traditional methods, even on weekends and holidays.

Question 10

Where can my family receive money in places such as Nepal or other countries?

Accepted Answer

You can send money directly to all major banks in the southeast Region such as NIC Asia, Nabil, Global IME and more.

Question 11

Can I send money to other countries besides Nepal?

Accepted Answer

Yes you can send money to other countries such as Thailand, Malaysia, India, Turkey, Egypt, Serbia, Bosnia and many more.

Question 12

What should I do if I forget my PIN or password?

Accepted Answer

You can go to “Security and Pin” section in your SendSathi app to reset your PIN. For a password reset a request to hello@sendsathi.com (mailto:hello@sendsathi.com)should be sent.

Question 13

Can I update my personal information?

Accepted Answer

To update your personal information, you will need to send an email to hello@sendsathi.com.(mailto:hello@sendsathi.com)  Updated KYC documents may be required for changes such as change in address or change in name.

Question 14

Can I delete my account?

Accepted Answer

Yes there is an option to delete your account by going to your “Profile” in the SendSathi app.

Question 15

Is there a maximum amount I can send?

Accepted Answer

No. There is no restriction on the maximum amount you can send. However additional information may be requested.

Question 16

How can I contact SendSathi for help?

Accepted Answer

You may reach SendSathi via email at hello@sendsathi.com (mailto:hello@sendsathi.com)or on WhatsApp @SendSathi or by phone at 1-402-588-0018

Question 17

How do I get started?

Accepted Answer

1. Download SendSathi from the Play Store or App Store
2. Sign up with your email
3. Set a secure PIN
4. Choose your unique username
5. Start sending and receiving funds instantly

Frequently Asked Questions